Contact Us
1. Customer Support Overview
We are always available to assist users and provide a clear, reliable and satisfying experience when using the website.
You are welcome to contact us at any time with questions related to your orders or services available across Australia.
2. Contact Method
We recommend reaching out via email to ensure your request is handled efficiently and can be properly tracked.
3. Customer Support Availability
Customer support is available:
- Monday to Friday, 8:20 AM – 3:20 PM
- Excluding public holidays in Australia
During these hours, our team provides assistance with orders, delivery and after-sales support.
4. Types of Assistance Provided
Our team can assist with:
- Product information available on the website
- Questions about current or completed orders
- Delivery-related enquiries
- Return or refund requests
- Feedback or concerns regarding your shopping experience
5. Response Time and Commitment
We aim to respond as quickly as possible with clear and professional support.
Each request is reviewed individually to provide a complete and solution-focused response.
Our goal is to deliver a transparent and reliable service that meets your needs.
6. Contact Details
Address: 2-1-11 MINAMIHANYU, HANYU-SHI, SAITAMA 348-0071, JAPAN
Email: supportdesk@pinegethome.com
Phone: +81 (709) 236 92 83
Communication is an essential part of our approach.
Every message helps us improve our services and better support your needs.