Order Cancellation Policy

1. Order Cancellation Overview

This page explains how order cancellation requests are handled for purchases made on the website.

We aim to provide a clear and reliable order management experience for customers across Australia.

2. Cancellation Conditions

• If a cancellation request is submitted within 24 hours and the order has not yet been shipped, it can be approved with a full refund.
• If the order has already been dispatched or the request is made after 24 hours, cancellation will no longer be available.In this case, you may request a return after receiving the item.

A pre-paid return label is included inside the package, allowing you to easily arrange a return after delivery.

3. How to Request a Cancellation

All cancellation requests must be submitted via email within the allowed timeframe.

To help us process your request efficiently, please include:

• Your order number
• The full name used for the purchase
• A copy of your order or payment confirmation

Each request is reviewed individually to ensure accurate handling.

4. Refund Processing

Once a cancellation is approved:

• The refund will be initiated as soon as possible
• The amount will be returned using the original payment method

If a return is required, once the item is received and verified, the refund will be processed within 3–5 business days.

The exact timing of the refund may vary depending on your payment provider.

A confirmation email will be sent once the refund has been completed.

5. Contact Information

For any cancellation requests or related enquiries, please contact us:

Address: 2-1-11 MINAMIHANYU, HANYU-SHI, SAITAMA 348-0071, JAPAN
Email: supportdesk@pinegethome.com
Phone: +81 (709) 236 92 83
Business Hours: Monday to Friday, 8:20 AM – 3:20 PM

We recommend contacting us via email to ensure your request is handled clearly and efficiently.