This page outlines how the website can be accessed, browsed and used, as well as how purchases are managed across Australia.
By using the website, you acknowledge and agree to these guidelines for all activities carried out through the website.
You may create an account to manage your orders and access additional features.
You are responsible for ensuring that all information provided is accurate, complete and up to date.
We take appropriate steps to maintain the proper operation of the website and protect your information. However, we are not responsible for issues arising from incorrect details provided by users.
We present product features, descriptions and images with careful attention to accuracy.
Product availability may vary depending on stock levels.
We may update prices, content or visual elements as needed to support operations.
All prices displayed on the website include applicable taxes in accordance with Australian requirements.
All orders placed on the website are confirmed via email.
Payments must be completed using secure payment systems available on the website.
Accepted payment methods include:
Once payment is completed, orders are typically processed within 1–7 business days.
Processing Cut-off Time:
Shipping fees are applied as follows:
Estimated delivery time is 2–6 business days after dispatch.
More details, please refer to the store’s Shipping Policy.
All cancellation requests must be submitted via email within the allowed timeframe.
To help us process your request efficiently, please include:
Each request is reviewed individually to ensure accurate handling.
More details, please refer to the store’s Order Cancellation Policy.
You may request a return within 15 days of receiving your order.
To be eligible for a return, the following conditions must be met:
To facilitate inventory management, we do not offer exchanges.
Once the returned item has been received and verified, the refund will be processed within 3–5 business days using the original payment method.
The actual time for funds to appear may vary depending on your payment provider.
You will receive a confirmation once the refund has been completed.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
Personal information collected through the website is handled with care and used only for order processing and service improvement.
We apply appropriate measures to ensure data security and confidentiality.
If you have any questions regarding your order or use of the website, please contact us:
Address: 2-1-11 MINAMIHANYU, HANYU-SHI, SAITAMA 348-0071, JAPAN
Email: supportdesk@pinegethome.com
Phone: +81 (709) 236 92 83
Business Hours: Monday to Friday, 8:20 AM – 3:20 PM
We are committed to providing a secure, clear and reliable shopping experience for customers across Australia.
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