Shipping Policy

1. Shipping and Delivery Overview

This page outlines how orders placed on the website are prepared, shipped and delivered across Australia.

We organise all fulfilment processes to ensure a smooth and reliable shopping experience.

Once payment is completed, orders are typically processed within 1–7 business days.

Processing Cut-off Time:

• Orders placed before 3:20 PM (AEST) on business days (Monday to Friday) will be processed on the same day.
  
• Orders placed after 3:20 PM (AEST) will begin processing on the next business day.
  
• If an order is placed on a public holiday in Australia, processing will commence on the next business day.

2. Delivery Coverage

We currently deliver to addresses within Australia only.
All orders must be shipped to a valid Australian address.

3. Shipping Fees

Shipping fees are applied as follows:

• Orders under €130: €7 shipping fee
• Orders of €130 or more: Free shipping

No additional fees are required at the time of delivery.

4. Order Preparation

After payment confirmation, your order enters our internal fulfilment process.

Each parcel is carefully checked before dispatch to ensure all items meet expected standards.

5. Shipping and Delivery Timeframes

We work with professional logistics partners to deliver orders efficiently.

Estimated delivery time is 2–6 business days after dispatch.

6. Taxes and Pricing

All prices displayed on the website include applicable taxes.

7. Order Tracking

Once your order has been shipped, a confirmation email with a tracking number will be sent.

You can use this number to monitor your delivery status at any time.

8. Contact Information

For any questions regarding your order or delivery, please contact us:

Address: 2-1-11 MINAMIHANYU, HANYU-SHI, SAITAMA 348-0071, JAPAN
Email: supportdesk@pinegethome.com
Phone: +81 (709) 236 92 83
Business Hours: Monday to Friday, 8:20 AM – 3:20 PM

We are committed to providing a clear, reliable and enjoyable shopping experience for customers across Australia.